Kirby Corporation

Mgr, Parts

Job Locations US-CT-Middletown
Job Post Information* : Posted Date 1 month ago(6/12/2024 10:43 AM)
ID
2024-2559
# of Openings
1
Category
ALL JOBS
Company Name
Stewart & Stevenson Power Products LLC

Overview

Responsible for overall and daily management of parts department operations and staff.

 

Salary Range:

$75,000-90,000 annually

Responsibilities

  • Oversee the daily operations of the parts department.  
  • Assure adequate manpower and supplies are available to complete work assignments.  
  • Resolve issues regarding parts or manpower shortage.
  • Manage all parts department functions including sales, inventory control, shipping, receiving, cycle counting, and recordkeeping.
  • Ensure effective part warehouse processing, flow, and strategy.
  • Develop and manage annual departmental budget.
  • Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.
  • Monitor gross profit levels.
  • Review and utilize P&L statements.
  • Assess departmental performance regarding quality of service and customer satisfaction.
  • Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution. 
  • Maintain a clean and safe work environment.  
  • Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.
  • Identify need for and implement process improvements.
  • Develop marketing plans with sales and marketing departments to develop and increase parts department business. 
  • Contact customers to generate additional business.
  • Plan and direct complete physical inventory annually.
  • Establish work standards and evaluate parts department staff's performance.
  • Identify, address, and implement employee development and training opportunities. 
  • Hire, counsel, and discharge parts department staff as necessary. 

Qualifications

  • Ability to organize and direct oneself and effectively supervise others.
  • Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
  • Possessing the trait of being organized or following a systematic method of performing a task.
  • Ability to convince a group of people to work toward a goal.
  • Ability to utilize the available time to organize and complete work within given deadlines.  
  • Ability to communicate in writing clearly and concisely.
  • Ability to find a solution for or to deal proactively with work-related problems.
  • Ability to comprehend complex technical topics and specialized information.
  • Ability to communicate effectively with others using the spoken word.
  • Ability to take care of the customers’ needs while following company procedures.
  • Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Education/Experience:

  • High School Diploma or General Education Degree (GED) required, and four to ten years related experience.
  • Associates or Bachelor's Degree strongly preferred.
  • Some college strongly preferred. Prior experience in a parts department required.
  • Prior experience in a customer service department required.
  • Strong technical product knowledge required.
  • Prior managerial experience required.
  • Prior sales experience (retail and wholesale) required.

Computer Skills:

Proficient in Microsoft Office applications (Word, Excel, Outlook).

 

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