Responsible for processing warranty claims and ensuring claims are completed and filed accurately and in a timely manner. Willing to train the right individual.

• Receive customer warranty claim requests from service and/or parts departments.
• Document, process, and file warranty claims.
• Monitor and review in-process claims to ensure claims are being addressed and resolved.
• Monitor warranty receivables and process warranty credit statements. Receive and code warranty credit memos received from vendors and submit to accounting.
• Interact with both internal and external customers and vendors to ensure warranty issues are addressed and follow-up until warranty claim is resolved. Coordinate with co-workers and vendors to provide materials and documentation necessary to process warranty claims.
• Coordinate purchase and registration of extended warranties on customer’s behalf.
• Process warranty claims in accordance with all warranty policies.
• Assist with vendor warranty claim audits.

• Good customer service, communication, telephone, and organizational skills
• Self motivated, dependable, and able to meet deadlines
• Ability to get along well with a variety of personalities and individuals

Education:

High School Graduate or General Education Degree (GED) and/or one to two years related experience.

Computer Skills:

• Basic computer navigation and utilization skills required. Proficiency in Microsoft Office applications
• (Word, Excel, Outlook) preferred. Prior experience with Oracle a plus