The Aftermarket Sales / Service Quoting Specialist reviews field technician deficiency reports and customer-requested upgrade opportunities, develops accurate and professional repair quotations, and converts those opportunities into approved service work. This role primarily supports standby generators and also covers industrial equipment and marine repairs. Serving as the central link between Field Service, Parts, Operations, and the customer, the specialist ensures repair scopes are clearly defined, properly priced, professionally presented, and managed through successful completion.

This position plays a critical role in revenue generation by translating technical findings into customer-approved repair work through clear narratives, accurate pricing, timely follow-up, and project management of sold work.

Pay Range:

Base salary: $75,000 - $105,000 annually

Uncapped commission on gross profit sold

Repair Quoting & Scope Development

• Review technician-recommended repairs, inspection findings, and deficiency reports to determine scope, labor requirements, and required materials.
• Translate technical service findings into clear, customer-facing repair narratives that explain the issue, risk, and recommended corrective action.
• Develop complete generator repair quotations, including labor, parts, and sublet work, in accordance with company pricing guidelines.
• Coordinate with the Parts Department on real-time parts pricing, availability, and lead times to ensure accurate pricing and scheduling.

Internal Coordination & Job Conversion

• Partner cross-functionally with Parts, Scheduling, Accounting, and Technicians to validate scope, pricing, availability, and execution.
• Upon customer approval, support the job progression:
• Verifying customer credit status and job terms.
• Assisting with parts ordering (stock and non-stock).
• Coordinating the approved scope with Scheduling.
• Supporting the quoted work through to completion.

Customer Communication & Sales Execution

• Deliver professional, polished quotations electronically and actively follow up to secure customer approval.
• Build and maintain strong customer relationships to understand priorities, timelines, and decision drivers.
• Expedite resolution of customer issues, revision requests, and scope questions related to open quotations or active repair work.
• Support achievement of departmental sales and margin objectives tied to repair and upgrade work.

• High school diploma or GED required.
• Prior experience in generator service, diesel engines, power generation, or industrial service sales is preferred.
• Ability to understand and interpret technical service findings and convert them into customer-ready repair scopes.
• Strong written and verbal communication skills, with a demonstrated ability to create professional proposals.

Skills & Abilities

• Technical understanding of diesel engines and generator sets.
• Strong attention to detail and pricing accuracy.
• Ability to manage multiple open quotations and priorities simultaneously.
• Customer-focused mindset and confident engaging with decision-makers.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
• Ability to follow company pricing, margin, and approval guidelines consistently.

Benefits

Competitive pay, a flexible work environment, and a comprehensive benefits program support both your career and quality of life. Benefits include:

• 401(k) savings plan
• Tuition reimbursement
• Paid holidays and vacation
• Sick time
• Medical, dental, and vision coverage
• Flexible spending accounts
• Employee assistance program
• Life and accident insurance (basic and supplemental)
• Short‑term and long‑term disability insurance
• Business travel accident insurance
• Flexible work schedules
• Annual safety‑shoe allowance
• Annual prescription safety‑glasses allowance